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Frequently Asked Questions

To schedule a pickup, please login or register online and select Schedule a Pickup. You can also call 1-855-256-6647 to speak to one of our Customer Service Representatives and schedule a pickup. Our Representatives are available from 8 a.m. - 8 p.m. EST.

To track the status of a shipment, from pickup to delivery, with real-time tracking information, click on Tracking and enter a tracking number (waybill) , Door Knocker number, Return Authorization number or Reference number. You can also contact us through Chat or our Customer Support Centre.

Shipping without an account is easy using Loomis WebShip®. Simply go to Ship as a guest to get started. For step by step instructions, download our Quick Start Guide.

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