Update: Due to increased volumes, please be aware we are encountering delays. Please monitor your shipments online and sign up for automated email updates on your shipments. Requests for redirects will be processed within 48 hours. Our Customer Service is experiencing high call and live chat volumes with higher than normal wait times. Please follow our news section for more updates. Thank you for your understanding.

Contact Us

Customer Service

For immediate assistance simply click on the live chat button to start a conversation with a Customer Service Associate


Live chat hours: Monday - Friday 10:00-19:00 Eastern

Customer Service 1-855-256-6647
Outside of Canada please call 1-905-460-2530

Our call centre hours are: Monday to Friday 08:00 to 21:00 EST, Quebec 08:00-17:00 EST

Write us at:
National Customer Service
Loomis Express
200 Westcreek Blvd
Brampton, ON Canada, L6T 5T7

Technical Support

1-877-549-3638 and a technical support analyst will be available to assist you with any of our electronic shipping systems.

Accounts Receivable

For billing or invoice related questions email click here


To submit a claim for damaged or lost items complete the form and return back to: claims@Loomis-Express.com

To reach our claims by phone 1-866-223-8319

All claims will be evaluated in accordance to the Loomis Express terms and conditions

Senior Executives

Contact our Senior Executives