Loomis Express, continues to experience high volumes as more consumers opt for home delivery. Please be assured that Loomis’ dedicated team are working extended hours including delivery of residential volume in the evenings and on weekends to service shipments while protecting the health of employees and customers. We thank you for your business and understanding during these challenging times.

Contact Us

Important Update

Our Customer Service is experiencing higher than normal call and live chat interactions and as a result there are longer than normal wait times.

To monitor your shipment online, please select “Track” from our home page and also receive automated updates on your parcel by signing up for, “Get Notified.”

We apologize for the inconvenience and appreciate your patience.

Customer Service

For immediate assistance simply click on the live chat button to start a conversation with a Customer Service Associate


Live chat hours: Monday - Friday 10:00-19:00 Eastern

Customer Service 1-855-256-6647
Outside of Canada please call 1-905-460-2530

Our call centre hours are: Monday to Friday 08:00 to 21:00 EST, Quebec 08:00-17:00 EST

Peak Season Customer Service Call Centre and Live Chat hours:
December 24   08:00-18:00 Eastern
December 25   Closed
December 28   Closed
December 31   08:00-18:00 Eastern
January 01   Closed

Write us at:
National Customer Service
Loomis Express
201 Westcreek Blvd
Brampton, ON Canada, L6T 5T7

Technical Support

1-877-549-3638 and a technical support analyst will be available to assist you with any of our electronic shipping systems.

Accounts Receivable

For billing or invoice related questions email click here


To submit a claim for a lost or damaged parcel, please email your claim form, cost invoice, waybill or manifest to: claims@Loomis-Express.com

Please note this email is only for claims related matters. For all other requests, please select the appropriate contact from the above and all Customer Service related matter, please contact our Customer Service via Live Chat or by calling 1-855-256-6647

Senior Executives

Contact our Senior Executives