Our Customer Service is experiencing higher than normal call and live chat interactions and as a result there are longer than normal wait times.
To monitor your shipment online, please select “Track” from our home page and also receive automated updates on your parcel by signing up for, “Get Notified.”
We apologize for the inconvenience and appreciate your patience.
For immediate assistance simply click on the live chat button to start a conversation with a Customer Service Associate
Live chat hours: Monday - Friday 10:00-19:00 Eastern
Our call centre hours are: Monday to Friday 08:00 to 21:00 EST, Quebec 08:00-17:00 EST
Peak Season Customer Service Call Centre and Live Chat hours:
December 24 08:00-18:00 Eastern
December 25 Closed
December 28 Closed
December 31 08:00-18:00 Eastern
January 01 Closed
Write us at:
National Customer Service
201 Westcreek Blvd
Brampton, ON Canada, L6T 5T7
1-877-549-3638 and a technical support analyst will be available to assist you with any of our electronic shipping systems.
To submit a claim for a lost or damaged parcel, please email your claim form, cost invoice, waybill or manifest to: claims@Loomis-Express.com
Please note this email is only for claims related matters. For all other requests, please select the appropriate contact from the above and all Customer Service related matter, please contact our Customer Service via Live Chat or by calling 1-855-256-6647
Contact our Senior Executives