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Help - Web Profile Support

Frequently Asked Questions

Forget Your Password Or User Name?

Forgotten User Name

If you’ve forgotten your user name, please call 1-855-2LOOMIS (1-855-256-6647). Back To Top

Forgotten Password

If you forget your password, please enter your username and click on the submit button. Your password will be sent to the email address on your user profile. Back To Top

My Account Number As A User Name Does Not Work

A few things have changed in this new version of WebShip. Creating a new user name that is not your account number is one of them. To do that you must create a Web Profile.

WebShip Now Requires a Web Profile

With the new version of Webship, a Web Profile must be created. In this new profile you will create or update your "Ship From" information as well as set certain defaults among several things. You will also create a new user name which will not be an account number.

To create a Web Profile, you will need to resign up. Back To Top

Resigning Up

Resigning up is a one to two minute procedure. You will only need to do it once.
  1. From the home page click on Sign Up.
  2. If you were given a Promo Code, enter it in the "Promo Code" text field.
  3. Click on the "Sign Up Now" button.
  4. Under "Current Loomis Customers" type in your Loomis account number.
  5. You will be asked to validate your country, province and city.
  6. You will be prompted to fill out a Web Profile.
To create a Web Profile see Creating a Web Profile. Back To Top

I Have A Loomis Account Number And Would Like To Use Webship

If you have a Loomis account number and would like to start using WebShip, you will first have to sign up and then create a Web Profile.

Signing Up

Signing up is a one or two minute procedure. You will only have to do it once.
  1. From the home page click on Sign Up.
  2. If you were given a Promo Code, put it in the "Promo Code" text field.
  3. Click on the "Sign Up Now" button.
  4. Under "Current Loomis Customers" type in your Loomis account number.
  5. You will be asked to validate your country, province and city.
  6. You will be prompted to fill out a Web Profile.
To create a Web Profile see Creating a Web Profile. Back To Top

I Would Like To Ship Using My Credit Card

You can sign up for WebShip without having a Loomis account number, but you will need a credit card. This option is great if you wish to pay on a per shipment basis. The first thing you will need to do is sign up for WebShip. Then you will also be required to create a Web Profile.

Signing Up

Signing up is a one to two minute procedure. You will only need to do it once.
  1. From the home page click on Sign Up.
  2. If you were given a Promo Code, enter it in the "Promo Code" text field.
  3. Click on the "Sign Up Now" button.
  4. Click on the "Continue" button in the "New Loomis Customers" section.
  5. Next choose "I am a one time shipper. I will use my Credit Card as my payment method"
  6. You will be prompted to fill out a Web Profile.
To create a Web Profile see Creating a Web Profile. Back To Top

I Would Like To Create A Loomis Account Number And Use Webship

You can now create a Loomis account number online. First, Sign up for Webship. Next you will need to fill out a Loomis account request form. Then you will be required to create a Web Profile.

Signing Up

Signing up is a one to two minute procedure. You will only have to do it once.
  1. From the home page click on Sign Up.
  2. If you were given a Promo Code, enter it in the "Promo Code" text field.
  3. Press the "Sign Up Now" button.
  4. Press the "Continue" button in the "New Loomis Customers" section.
  5. Select "I ship regularly. I want to create a new Loomis account"
  6. Click "Continue".
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Loomis Account Request Form

All the fields with yellow bars next to them are mandatory fields.
  1. Fill in the necessary fields.
  2. Read and understand the Terms and Conditions.
  3. If you agree with the Terms and Conditions, ensure there is a check mark in the "Agree with Terms & Conditions" check box.
  4. Click "Submit".
  5. WebShip will check and verify your data immediately. 
  6. You will then be given an account number. You may want to write it down and store it safely.
  7. You will be prompted to fill out a Web Profile.
  8. If your application is not successful, call Loomis Customer Service at 1-855-2LOOMIS (1-855-256-6647).
To create a Web Profile see Creating a Web Profile. Back To Top

Creating A Web Profile

If you are signing up to WebShip for the first time, you will be required to create a Web Profile. There are five sections that you will be asked to fill out: Login Information, Ship From Address, WebShip Preference, Communication, and Confirmation.

All these sections can be edited at a later date. (See Managing My Web Profile.)

Login Information

  1. Enter User Name
    For the user name you must use an email address. If WebShip tells you the user name already exists, it more than likely means you have mistyped your email address. You will be prompted to re-enter it.
  2. Enter Password
    For the password, use something that no one will be able to guess.
  3. Secret Question and Answer
    You will need to choose a "Secret Question" and the "Secret Answer" in case you should lose your password in the future. You may want to write this down and hide it in case you should forget your user name and password.
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Ship From Address

This will be the address that shows up on the "From" section of the waybill.
All the fields that have yellow bars next to them are mandatory fields.
  1. Fill in the Shipper Location Details
    If you are a current user of Loomis, most of the fields will be populated for you.
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Preferences

Here you can setup all your defaults. For example, you can set the default service to always be Express when you start WebShip. You can also skip this section and edit at a later date. For more information see Managing My Web Profile.

The following is a list and a brief description of the defaults you can set.
  1. Service Type
    If you use one service type more than the other, it’s recommended you set the service type here. That way it will always appear on that service when you start Webship. The two services you can choose from are Express and Ground.
  2. Shipping Method
    Shipping Method indicates to the Loomis driver where the shipment needs to be picked up, i.e., Reception, Shipping, Office, or Other. If you choose "Drop Off", the driver will not be scheduled for a pick up.
  3. Drop Off Location
    The Drop Off Location drop down menu has a list of all the branches in Canada.
    If you are going to choose “Drop Off” from the Shipping Method drop down menu, you can specify the default branch you will be bringing the shipments to.
  4. Bill Shipment to
    There are two options to set as defaults, Pre-paid and Collect. Select Pre-paid if most of your shipments will be charged to you. Select Collect if the most of your shipments will be paid for by the receiver or a third party. (You must have their Loomis account number.)
  5. Recipient / Third Party Account #
    If you ship Collect and use the same account number on a regular basis, you can add that account number here. This number will appear on the shipment screen as a default. (Receivers that have an account number saved with them will overwrite this default.)
  6. Notify Me
    You can set the Notify Me section of the Ship a Package screen so that all shipments either being sent or received are emailed to you automatically. The email will be sent to the email address setup in the Ship From section of the Webship Profile Manager. You can choose from “When package is delivered” and “When package is shipped.”
  7. Notify Receiver
    You can set the Notify Receiver section of the Ship a Package screen so that all shipments either being sent or received are emailed to the receiver. The email will be sent to the address saved with the receiver selected. You can choose from “When package is delivered” and “When package is shipped.”
  8. Export Reason
    Export Reason determines the general intention of the shipment, i.e., the item is going to be coming back to Canada eventually, or the item is going to stay in the country it is being sent to, and so forth. The three choices available are Permanent, Temporary, and Re-Import. Permanent means the shipment will remain in the country it is being sent to. Temporary means the shipment will be returning to Canada. Re-Import means the shipment is being returned to the country it was shipped from (i.e., returns or warranty items.). You can set the default Export Reason to appear on the Shipment screen. This only applies to international shipping.
  9. Bill duties/taxes/fees to
    This only applies to international shipping. Any package that crosses a border is subject to duties. You will have to determine who is going to pay for those duties at the time of shipping. But here you can set up the dominant choice as the default. There are two options to choose from. DDU (the receiver pays for the duties) and DDP (the shipper, you, pay for the duties.)
  10. Country of Manufacture
    Country of Mfg (Manufacturer) is the country the item was made in. In the Preference screen, you can set the default Country of Mfg. For example, if most of the items you are sending are made in China, you can put China here. This is used for international shipping.
  11. Cost Centre
    The Cost Centre allows you to reference your shipments in Shipping Reports, E-Billing, etc. for shipping cost analysis. A Cost Center can be alphanumeric, i.e. "123", "SALES", or "123SALES" are all acceptable. Saving a Cost Centre in the Preference screen means this cost centre will appear on the shipment screen and can be used for each and every shipment. Receivers that have Cost Centre saved with them will overwrite this default.
  12. Special Handling
    Special Handling is for packages of large unusual sizes or for packages that haven't been packaged properly or haven't been packaged at all.
  13. Units Of Measurement
    Set your default type of measurement. The two options are Imperial (pounds and inches) or Metric (kilos and centimeters).
  14. Create common package sizes (Standard Packages)
    If you have standard package sizes, you don’t have to add those package details every time you ship. With this feature you can name and save these package details. Then when you are ready to ship, you can choose these saved “Standard Packages” from a drop down menu in the “Ship a Package” screen. (For more information see Standard Packages in Manage My Profile.) You can create up to ten Standard Packages.
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Communication & Promotion information

Here you can request that Loomis send you or email you information on Loomis products, services, updates and promotions.
  1. Check notifications you wish to receive.
  2. If you were given a Promo Code, you can re-enter it here.
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Confirmation

This is the final step of the setup process before you can start shipping.
  1. If you have read and understood the terms and conditions, put a check in the check box.
  2. To prevent automated users from registering, WebShip is going to ask you to write in the text you will see in the small image. The image will skew the text a little, but not enough so that you cannot read it.
Click on the Finish button and you are ready to ship. Back To Top

Managing My Web Profile

Managing the Web Profile

Click on the Manage My Profile link found at the top of any screen. This will bring you to the Web Profile Manager.

The manager is broken down into four sections. You can edit each section by clicking the "Edit" link next to each header.

The four sections are Log in Information, Ship From, Preferences and Communication & Promotion. Back To Top

Change or Update Log in Information

In this section, you can change all of your log in information. You can change your User Name, your Password, you Secret Question and your Secret Answer.
  1. Make any necessary changes.
  2. Write down and hide this information in case you should forget it in the future.
  3. Click Save Changes.
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Change or Update "Ship From" Information

You can change the address that appears in the "From" section of the waybill here.
  1. Make any changes you feel necessary, keep in mind the fields with yellow bars next to them are mandatory.
  2. Click Save.
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Change or Update Preference Information

In this section, you can change certain defaults on the "Ship To" screen. The fields you can set are listed below with a brief description.
  1. Service Type
    If you use one service type more than the other, it’s recommended you set the service type here. That way it will always appear on that service when you start Webship. The two services you can choose from are Express and Ground.
  2. Shipping Method
    Shipping Method indicates to the Loomis driver where the shipment needs to be picked up, i.e., Reception, Shipping, Office, or Other. If you choose "Drop Off", the driver will not be scheduled for a pick up. You can set the default here.
  3. Drop Off Location
    The Drop Off Location drop down menu has a list of all the branches in Canada.
    If you are going to choose “Drop Off” from the Shipping Method drop down menu, you can specify the default branch you will be bringing the shipments to.
  4. Bill Shipment to
    There are two options to set as defaults, Pre-paid and Collect. Select Pre-paid if most of your shipments will be charged to you. Select Collect if the most of your shipments will be paid for by the receiver or a third party. (You must have their Loomis account number.)
  5. Recipient / Third Party Account #
    If you ship Collect and use the same account number on a regular basis, you can add that account number here. This number will appear on the shipment screen as a default. Receivers that have an account number saved with them will overwrite this default.
  6. Notify Me
    You can set the Notify Me section of the Ship a Package screen so that all shipments either being sent or received are emailed to you automatically. The email will be sent to the email address setup in the Ship From section of the Webship Profile Manager. You can choose from “When package is delivered” and “When package is shipped.”
  7. Notify Receiver
    You can set the Notify Receiver section of the Ship a Package screen so that all shipments either being sent or received are emailed to the receiver. The email will be sent to the address saved with the receiver selected. You can choose from “When package is delivered” and “When package is shipped.”
  8. Export Reason
    Export Reason determines the general intention of the shipment, i.e., the item is going to be coming back to Canada eventually, or the item is going to stay in the country it is being sent to, and so forth. The three choices available are Permanent, Temporary, and Re-Import. Permanent means the shipment will remain in the country it is being sent to. Temporary means the shipment will be returning to Canada. Re-Import means the shipment is being returned to the country it was shipped from (i.e., returns or warranty items.). You can set the default Export Reason to appear on the Shipment screen.
  9. Bill duties/taxes/fees to
    This only applies to international shipping. Any package that crosses a border is subject to duties. You will have to determine who is going to pay for those duties at the time of shipping. But here you can set up the dominant choice as the default. There are two options to choose from. DDU (the receiver pays for the duties) and DDP (the shipper, you, pay for the duties.)
  10. Country of Manufacture
    Country of Mfg (Manufacturer) is the country the item was made in. In the Preference screen, you can set the default Country of Mfg. For example, if most of the items you are sending are made in China, you can put China here
  11. Cost Centre
    The Cost Centre allows you to reference your shipments in Shipping Reports, E-Billing, etc. for shipping cost analysis. A Cost Center can be alphanumeric, i.e. "123", "SALES", or "123SALES" are all acceptable. Saving a Cost Centre in the Preference screen means this cost centre will appear on the shipment screen and can be used for each and every shipment. Receivers that have Cost Centre saved with them will overwrite this default.
  12. Special Handling
    Special Handling is for packages of large unusual sizes or for packages that haven't been packaged properly or haven't been packaged at all.
  13. Units Of Measurement
    Set your default type of measurement. The two options are Imperial (pounds and inches) or Metric (kilos and centimeters).
  14. Create common package sizes (Standard Packages)
    If you have standard package sizes, you don’t have to add those package details every time you ship. With this feature you can name and save these package details. Then when you are ready to ship, you can choose these saved “Standard Packages” from a drop down menu in the “Ship a Package” screen. (For more information see Standard Packages below.) You can create up to ten Standard Packages
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Change or Update Communication & Promotion

Here you can request for Loomis to send you emails on Loomis products, services, updates and promotions.
  1. Check notifications you wish to receive.
  2. If you were given a Promo Code, you can re-enter it here.
If you have opted in previously to Loomis’s emailing list, you have the option to opt out and vice versa.
  1. Uncheck the boxes.
  2. Press Save Changes.
Note: If you choose to opt out, you will no longer receive any Loomis news or marketing updates which may be important to your business. Back To Top

Standard Packages

Standard Packages is a feature designed to make your shipping a little bit easier. If you have standard package sizes, you don’t have to add those package details every time you ship. With this feature you can name and save these package details. Then when you are ready to ship, you can choose these saved “Standard Packages” from a drop down menu in the “Ship a Package” screen. You can create up to ten Standard Packages.

Create Standard Packages

  1. On the drop down menu left of the “weight” field choose a number from one to ten. The number you choose is the number that will be associated with the standard package you are about to create. This is needed for editing and deleting purposes.
  2. Enter in the dimensions, weight, and measurement type (Imperial or Metric.)
  3. Put in a Standard Package name.
  4. Click Save Size.
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Edit a Standard Package

  1. From the drop down menu left of the “weight” field, choose the number the standard package you wish to edit belongs to. This will bring up all that standard packaging info.
  2. Change the dimensions, weight or measurement type (Imperial or Metric.)
  3. Change the name if you wish.
  4. Click Save.
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Delete a Standard Package

  1. From the drop down menu left of the “weight” field, choose the number the standard package you wish to delete belongs to. This will bring up all that standard packaging info.
  2. Click Delete.
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