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Contact Us

At Loomis Express, we want to make it as easy as possible for you to handle all of your shipping needs. We welcome your feedback.

Send us your Feedback

Please note our current hours for Live chat are: 10:00-14:00 Eastern

Customer Service

Have a question? Need help with something? Please feel free to contact us.
Please call 1-855-2LOOMIS (1-855-256-6647).

You can reach our National Customer Service Office at:
National Customer Service Office
Loomis Express Customer Service
200 Westcreek Blvd.
Brampton, ON Canada
L6T 5T7

If you're calling from outside Canada, please call:
Canada Customer Service 1-905-460-2530

Hours of Operation

For your convenience, our call centers are open the following hours, Monday to Friday:

08:00 a.m. - 9:00 p.m. E.S.T. - English

08:00 a.m. - 5:00 p.m. E.S.T. - French

Technical Support

At Loomis Express we are committed to providing industry leading technical support for our customers.
Please call 1-877-549-3638 and a technical support analyst will be available to assist you with any of our electronic shipping systems.

Accounts Receivable

Our invoice provides the detailed shipping information you need to help track your weekly waybill transactions more efficiently. Plus, with our e-Billing On-Line Invoicing System, you can view your invoices online and analyze your monthly shipping costs. We also offer a number of different payment options to help make the payment process faster and more convenient.

Please call 1-866-662-0021 or email us at customer.care@loomis-express.com and an accounts receivable analyst will be available to assist you with any of your questions.


If you have to submit a claim for damaged or lost items, our trained Claims Coordinators will strive to make the process as simple and trouble-free as possible.

Please call 1-855-2LOOMIS (1-855-256-6647) and one of our claims analysts will be available to assist you with any of your questions.

Senior Executives

Contact our Senior Executives